Customer Experience & Scheduling Specialist

Orkin; Orlando (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Maternity leave

Life Insurance

401(k) with company match

Employee stock purchase plan

Paid vacation

Holidays and sick leave

Tuition reimbursement

Dependent scholarship awards

Industry-leading training program

Job summary

Orkin is seeking a Customer Service Specialist in Orlando to support customers with a service mindset and to drive efficient scheduling for technicians. You will be part of a team that values accuracy, empathy, and accountability in a fast-paced environment.

We offer strong benefits and growth opportunities, including medical, dental, vision, a 401(k) match and paid time off, with comprehensive training to build your career with a trusted industry leader.

Qualifications

• Experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimise drive time and select alternative routes as needed.
• Identify customer concerns and evaluate needs using active listening.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguard customer privacy.

Skills

Customer service orientation

Excellent communication

Basic computer skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Orlando to support customers with a service mindset and to drive efficient scheduling for technicians. You will be part of a team that values accuracy, empathy, and accountability in a fast-paced environment.

We offer strong benefits and growth opportunities, including medical, dental, vision, a 401(k) match and paid time off, with comprehensive training to build your career with a trusted industry leader.