Client Care & Scheduling Specialist

Orkin, LLC in; Sterling Heights (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist to deliver top-tier service and coordinate service visits in a fast-paced environment. You’ll manage calls, schedule visits, and optimize routes while upholding accuracy and customer satisfaction. No prior industry experience required; training is provided to develop expertise.

You’ll gain a career with strong growth potential, comprehensive benefits, and a team that values integrity and customer care.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills and proficiency with Microsoft Office.
• Strong attention to detail and ability to prioritize tasks.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians and optimize drive time.
• Identify customer needs and maintain accurate customer records.
• Maintain customer databases and ensure timely follow-up.
• Support quality assurance and protect customer privacy.

Skills

Customer service

Sales

Computer skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to deliver top-tier service and coordinate service visits in a fast-paced environment. You’ll manage calls, schedule visits, and optimize routes while upholding accuracy and customer satisfaction. No prior industry experience required; training is provided to develop expertise.

You’ll gain a career with strong growth potential, comprehensive benefits, and a team that values integrity and customer care.