Customer Experience & Scheduling Specialist

Northwest Exterminating; Cherry Hill Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation, holidays, and sick time

Life Insurance

Job summary

Orkin is seeking a Customer Service Specialist to join our team onsite. You will field calls, schedule service visits, and manage routes to minimize drive time while maintaining accurate customer records.

Strong communication and a service-minded attitude are essential to deliver exceptional customer experiences. Benefits include medical, dental, vision coverage, a 401(k) match, paid time off, and ongoing training.

Qualifications

• Experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Handle incoming calls and schedule service visits.
• Coordinate service appointments to optimize routes and minimize drive time.
• Maintain accurate customer data and update call details.
• Provide empathetic, solution-focused customer support.
• Assist technicians with scheduling to improve efficiency.
• Support branch goals and customer satisfaction initiatives.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows-based system

Job description

Orkin is seeking a Customer Service Specialist to join our team onsite. You will field calls, schedule service visits, and manage routes to minimize drive time while maintaining accurate customer records.

Strong communication and a service-minded attitude are essential to deliver exceptional customer experiences. Benefits include medical, dental, vision coverage, a 401(k) match, paid time off, and ongoing training.