Scheduling & Customer Coordination Specialist

Field Plumbing & Heating; Lawrence (MI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Paid vacation time

Paid sick leave

Paid holidays

Job summary

Field Plumbing & Heating is seeking an organized Office Coordinator in Michigan to manage service appointments, coordinate technician schedules, and communicate clearly with customers and field staff.

The ideal candidate will have at least 2 years of customer service experience, strong verbal and written communication, and proficiency with scheduling software. This full-time role offers stability in a family-owned business with opportunities for growth.

Qualifications

• Minimum of 2 years of customer service experience.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency with computers and scheduling software.
• Ability to prioritize tasks and work effectively in a fast-paced setting.

Responsibilities

• Coordinate technician schedules based on availability, location, and expertise.
• Manage daily service appointments to maximize efficiency and customer satisfaction.
• Communicate appointment details and arrival windows to customers.
• Support technicians with scheduling updates and route adjustments throughout the day.
• Respond quickly to urgent service requests and changing priorities.
• Answer incoming calls and provide exceptional customer service.
• Maintain accurate scheduling records and customer information.
• Collaborate with office personnel and field teams to ensure timely completion of work orders.

Skills

Customer service

Organization

Communication

Scheduling

Multi-tasking

Phone etiquette

Detail-oriented

Tools

ServiceTitan

Scheduling software

Job description

Field Plumbing & Heating is seeking an organized Office Coordinator in Michigan to manage service appointments, coordinate technician schedules, and communicate clearly with customers and field staff.

The ideal candidate will have at least 2 years of customer service experience, strong verbal and written communication, and proficiency with scheduling software. This full-time role offers stability in a family-owned business with opportunities for growth.