Service Coordinator / Dispatcher

Parker-Arntz Plumbing & Heating, Inc.; Greenville (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

A plumbing and heating company is seeking a Service Coordinator / Dispatcher in Greenville, MI. The role involves scheduling service appointments, dispatching technicians, and managing service-related administrative tasks. Ideal candidates will have at least 5 years of experience in a related field, strong organizational skills, and a technical understanding of plumbing and HVAC systems. This position offers regular office hours from Monday to Friday.

Qualifications

• Minimum 5 years experience in dispatch or customer service in Plumbing or HVAC.
• Strong understanding of Plumbing and HVAC systems.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills and ability to interact with customers and technicians.
• Proficiency with Outlook, Word, and scheduling software.
• Ability to work well under pressure and meet deadlines.
• Superior communication, positive attitude, and professional demeanor.

Responsibilities

• Serve as the main contact for customers and respond to inquiries.
• Schedule and dispatch technicians for service and repairs.
• Create work orders and assist with billing and invoicing.
• Coordinate with vendors and track project progress.
• Maintain accurate records and assist technicians as needed.
• Assist technicians with service history, job notes, or technical guidance as needed.

Skills

Strong organizational skills

Time management

Multitasking

Problem-solving

Superior communication skills

Computer proficiency (Outlook, Word)

Scheduling software

Tools

Outlook

Microsoft Word

Scheduling software

Job description

Parker-Arntz Plumbing & Heating, Inc.

We are hiring a Service Coordinator / Dispatcher to schedule service appointments, dispatch technicians, and manage administrative tasks associated with service and repair operations.

Essential Duties and Responsibilities

• Serve as the primary point of contact for customers, respond to inquiries, confirm appointments, and provide updates to ensure a positive customer experience.
• Schedule and dispatch technicians for service, repairs, and preventative maintenance based on urgency, location, and availability.
• Create and manage work orders, process purchase orders, and assist with the final billing and invoicing processes.
• Coordinate with vendors for parts and manage the logistics for repairs, track project progress, and follow up to ensure jobs are completed satisfactorily.
• Maintain accurate records of service history, work orders, and technician paperwork.
• Assist technicians with service history, job notes, or technical guidance as needed.

Required Skills and Qualifications

• Minimum of 5 years experience in administrative, dispatch, or customer service position within Plumbing and HVAC, or construction industry.
• Strong organizational, time management, and multitasking skills to handle high volume of calls and manage complex schedules.
• A technical understanding of Plumbing and HVAC systems.
• Strong problem‑solving skills and the desire to interact with customers and technicians.
• Computer proficiency including Outlook, Word, and scheduling software.
• The ability to work well under occasional pressure and within deadlines.
• Superior communication skills, positive attitude, and professional demeanor.

Office Hours: Monday - Friday 7:00am - 4:30pm, Office Greenville, MI