Scheduling & Customer Care Specialist

Handyman Connection of Orion Township, MI; Lake Orion (MI); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Job summary

Handyman Connection of Orion Township, MI is seeking a Customer Service & Scheduling Coordinator to keep a busy service business organized and customers informed. You'll manage schedules, follow up on estimates and leads, and coordinate with craftsmen in the field, ensuring opportunities and responsibilities don’t fall through the cracks.

This role involves communicating professionally, solving problems, and staying productive with minimal direction.

Qualifications

• Extremely organized and detail oriented in daily tasks.
• Dependable and accountable—follow through on commitments.
• Professional and personable communication on phones and email.
• Comfortable handling difficult conversations with customers.
• Confident making outbound calls and following up with prospects.
• Able to multitask while maintaining accuracy and quality.
• Tech literate and quick to learn new software.
• Self-motivated to identify priorities without prompting.
• Solution oriented when plans change or problems arise.
• Able to prioritize when multiple items demand attention.

Responsibilities

• Answer calls, emails, texts professionally and promptly.
• Gather customer needs and explain our process clearly.
• Schedule estimates, appointments, and service calls; confirm changes.
• Follow up with customers throughout the job process.
• Coordinate with craftsmen and manage job notes in the CRM.
• Enter accurate information and keep records current.
• Support lead follow-up and outbound sales conversations as needed.
• Maintain organized schedules and ensure timelines are met.

Skills

Extremely organized

Dependable

Professional and personable

Comfortable conversations

Outgoing calls

Multitask

Tech comfortable

Self-motivated

Solution oriented

Team oriented

Job description

Handyman Connection of Orion Township, MI is seeking a Customer Service & Scheduling Coordinator to keep a busy service business organized and customers informed. You'll manage schedules, follow up on estimates and leads, and coordinate with craftsmen in the field, ensuring opportunities and responsibilities don’t fall through the cracks.

This role involves communicating professionally, solving problems, and staying productive with minimal direction.