Senior Service Dispatcher & Customer Care Coordinator

Parker-Arntz Plumbing & Heating, Inc.; Greenville (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

A plumbing and heating company is seeking a Service Coordinator / Dispatcher in Greenville, MI. The role involves scheduling service appointments, dispatching technicians, and managing service-related administrative tasks. Ideal candidates will have at least 5 years of experience in a related field, strong organizational skills, and a technical understanding of plumbing and HVAC systems. This position offers regular office hours from Monday to Friday.

Qualifications

• Minimum 5 years experience in dispatch or customer service in Plumbing or HVAC.
• Strong understanding of Plumbing and HVAC systems.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serve as the main contact for customers and respond to inquiries.
• Schedule and dispatch technicians for service and repairs.
• Create work orders and assist with billing and invoicing.
• Coordinate with vendors and track project progress.
• Maintain accurate records and assist technicians as needed.

Skills

Strong organizational skills

Time management

Multitasking

Problem-solving

Superior communication skills

Computer proficiency (Outlook, Word)

Job description

A plumbing and heating company is seeking a Service Coordinator / Dispatcher in Greenville, MI. The role involves scheduling service appointments, dispatching technicians, and managing service-related administrative tasks. Ideal candidates will have at least 5 years of experience in a related field, strong organizational skills, and a technical understanding of plumbing and HVAC systems. This position offers regular office hours from Monday to Friday.