Office Coordinator

Field Plumbing & Heating; Lawrence (MI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Paid vacation time

Paid sick leave

Paid holidays

Job summary

Field Plumbing & Heating is seeking an organized Office Coordinator in Michigan to manage service appointments, coordinate technician schedules, and communicate clearly with customers and field staff.

The ideal candidate will have at least 2 years of customer service experience, strong verbal and written communication, and proficiency with scheduling software. This full-time role offers stability in a family-owned business with opportunities for growth.

Qualifications

• Minimum of 2 years of customer service experience.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency with computers and scheduling software.
• Ability to prioritize tasks and work effectively in a fast-paced setting.

Responsibilities

• Coordinate technician schedules based on availability, location, and expertise.
• Manage daily service appointments to maximize efficiency and customer satisfaction.
• Communicate appointment details and arrival windows to customers.
• Support technicians with scheduling updates and route adjustments throughout the day.
• Respond quickly to urgent service requests and changing priorities.
• Answer incoming calls and provide exceptional customer service.
• Maintain accurate scheduling records and customer information.
• Collaborate with office personnel and field teams to ensure timely completion of work orders.

Skills

Customer service

Organization

Communication

Scheduling

Multi-tasking

Phone etiquette

Detail-oriented

Tools

ServiceTitan

Scheduling software

Job description

Office Coordinator

Pay: $20.00 - $24.00 per hour Hours: Monday through Friday, 8:00 AM to 5:00 PM

For more than 60 years, Field Plumbing & Heating has proudly served our community with dependable plumbing and heating solutions. As a third-generation, family-owned business, we value integrity, teamwork, and exceptional customer care.

We're seeking a highly organized Office Coordinator to help keep our daily operations running smoothly. This role is ideal for someone who enjoys coordinating schedules, communicating with customers, and finding solutions in a fast-moving environment. If you're detail-oriented, customer-focused, and thrive when juggling multiple priorities, we'd love to hear from you.

What We Offer

Comprehensive Benefits

• Competitive hourly compensation
• Medical, dental, and vision coverage with 75% of premiums paid by the company for employees and dependents
• 401(k) plan with up to a 4% employer match
• Paid vacation time
• Paid sick leave
• Paid holidays

A Workplace That Invests in You

• Stable, full-time employment year-round
• Long-standing family-owned company with a strong reputation
• Collaborative and supportive team culture
• Professional growth opportunities within an established organization

Position Overview: As our Scheduling Coordinator, you will play a key role in connecting customers with our field technicians. You'll manage service appointments, optimize technician schedules, and ensure clear communication between the office, customers, and field staff.

Key Responsibilities

• Coordinate technician schedules based on availability, location, and expertise
• Manage daily service appointments to maximize efficiency and customer satisfaction
• Communicate appointment details and arrival windows to customers
• Support technicians with scheduling updates and route adjustments throughout the day
• Respond quickly to urgent service requests and changing priorities
• Answer incoming calls and provide exceptional customer service
• Maintain accurate scheduling records and customer information
• Collaborate with office personnel and field teams to ensure timely completion of work orders

Qualifications

Required

• Minimum of 2 years of customer service experience
• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Proficiency with computers and scheduling software
• Ability to prioritize tasks and work effectively in a fast-paced setting
• Experience handling high call volumes and multi-line phone systems
• Strong attention to detail and problem-solving skills

Preferred

• Previous experience in dispatching, scheduling, service coordination, or a similar role
• Experience in the plumbing, HVAC, construction, or home services industryFamiliarity with ServiceTitan software
• Knowledge of local service areas and route planning

Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment