Service Dispatcher - HVAC & Plumbing Scheduling Pro

Staffmark Group; Ruston (LA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits

Life Insurance

Disability Insurance

401(k) Plan

Supportive team environment

Job summary

Staffmark in Ruston, LA is seeking a Service Dispatcher to coordinate daily service calls for HVAC and plumbing teams. You will serve as the main contact between customers, technicians, and the office, ensuring timely, professional communication and efficient scheduling.

The ideal candidate will have strong verbal and written communication skills, excellent organizational abilities, and experience with CRM software or office data-entry systems.

Qualifications

• High school diploma or GED is required.
• Strong verbal and written communication skills are essential.
• Experience with computers, business software, and data entry is needed.
• Excellent organizational skills and attention to detail are required.
• Commitment to professionalism, accuracy, and customer satisfaction is important.

Responsibilities

• Answer incoming customer calls and respond to service requests in a friendly and professional manner.
• Schedule and dispatch HVAC and plumbing technicians to residential and commercial service locations.
• Prioritize service calls based on urgency, customer needs, technician availability, and location.
• Communicate with technicians about schedules, updates, and customer needs throughout the day.
• Keep customers informed of arrival times and changes to appointments.
• Create and maintain accurate service orders and customer records.

Skills

Verbal communication

Written communication

Organizational skills

Data entry

Customer service

CRM software experience

Order processing

Office software

Education

High school diploma or GED

Tools

CRM software

Order processing systems

Office software

Job description

Staffmark in Ruston, LA is seeking a Service Dispatcher to coordinate daily service calls for HVAC and plumbing teams. You will serve as the main contact between customers, technicians, and the office, ensuring timely, professional communication and efficient scheduling.

The ideal candidate will have strong verbal and written communication skills, excellent organizational abilities, and experience with CRM software or office data-entry systems.