Scheduling Coordinator - Optimize Hours & DailyPay

Behavior Frontiers; El Segundo (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay with DailyPay options

401K Plan with company match

Paid Personal Time Off

Paid Holidays

Paid Sick Leave

Medical, Dental and Vision insurance

Career advancement opportunities

Performance and promotion raises

Telehealth services

Employee Assistance Program

Gym membership discounts

Exclusive discounts

Job summary

Behavior Frontiers in El Segundo, CA is seeking a Client Services Coordinator to manage scheduling for an assigned region and optimize hours to maximize clinical coverage.

You will communicate schedule changes, support new hires, track KPIs, and collaborate with other departments to grow client hours while following scheduling policies and safety protocols. Proficiency with Word, Excel, and Outlook is required.

Qualifications

• Bachelor's degree preferred and ability to work in a fast-paced environment.
• Excellent customer service and communication skills.
• Ability to multitask with a high sense of urgency.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Responsible for scheduling function for an assigned region.
• Identify ways to optimize authorized hours throughout an assigned region.
• Identify times to recover treatment hours lost to missed sessions.
• Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled.
• Communicate frequently with clients and BTs.
• Support new hire BTs by providing office and field training schedules.
• Assist with day-to-day operations of the scheduling department.
• Review Scheduling Dashboard weekly.
• Ensuring you are meeting Key Performance Indicators (KPI).
• Conduct improvement/planning meetings with manager when KPIs are not met.
• Spot-check schedule logs and scheduling software for errors/missed opportunities.
• Interface with other departments and teammates to grow hours for assigned region.
• Follow scheduling policies and processes.
• Follow COVID-19 protocols and policies.
• Organize and maintain all assigned regions.
• Other duties as assigned.

Skills

Leadership

Customer service

Multitasking

Time management

Relationship building

Communication

Teambuilding

Attention to detail

Confidentiality

Organizational skills

Professional demeanor

Oral and written communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Behavior Frontiers in El Segundo, CA is seeking a Client Services Coordinator to manage scheduling for an assigned region and optimize hours to maximize clinical coverage.

You will communicate schedule changes, support new hires, track KPIs, and collaborate with other departments to grow client hours while following scheduling policies and safety protocols. Proficiency with Word, Excel, and Outlook is required.