ABA Scheduling Lead — In-Office, Growth & Impact

Behavior-Frontiers; El Segundo (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401K Plan

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Mental Health Telehealth

Employee Assistance Program

Gym Discounts

Travel Discounts

Lab Discounts

Prescription Discounts

Job summary

Behavior Frontiers is seeking a Client Services Coordinator to manage scheduling for an assigned region in El Segundo, CA, ensuring hours are optimized and clinically aligned. You will communicate changes, support new BTs with training, and collaborate with multiple departments to grow client hours while maintaining high service standards.

The role requires strong multitasking, leadership, and excellent Microsoft Office skills.

Qualifications

• Bachelor's Degree preferred.
• Ability to work in a high paced, competitive, performance-based environment.
• Ability to provide excellent customer service to our clients.
• Ability to multitask with a high sense of urgency.
• Ability to build relationships with our clients and clinical staff alike.
• Demonstrated leadership, interpersonal, communication and teambuilding skills.
• Build strategic working relationships.
• Demonstrate the ability to learn new processes.
• Ability to maintain a high level of confidentiality.
• Effective planning, organizational skills, time management and prioritization; attention to detail.
• Excellent interpersonal skills and a cooperative attitude.
• Ability to prioritize and respond to important tasks in a timely manner.
• A professional and friendly demeanor.
• Excellent oral and written communication skills.
• Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)

Responsibilities

• Manage scheduling for an assigned region.
• Identify ways to optimize authorized hours throughout an assigned region.
• Identify times to recover treatment hours lost to missed sessions.
• Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled.
• Communicate frequently with clients and BTs.
• Support new hire BTs by providing office and field training schedules.
• Assist with day-to-day operations of the scheduling department.
• Review Scheduling Dashboard weekly.
• Ensure you are meeting Key Performance Indicators (KPI).
• Conduct improvement/planning meetings with manager when KPIs are not being met.
• Spot-check schedule logs and scheduling software for errors/missed opportunities.
• Interface and collaborate with other departments and teammates in pursuit of client and hours growth for assigned region.
• Follow scheduling policies and processes.
• Follow COVID-19 protocols and policies.
• Organize and maintain all assigned regions.
• Other duties as assigned.

Skills

Scheduling

Customer Service

Multitasking

Leadership

Communication

Time Management

Relationship Building

Confidentiality

Organization

Prioritization

Interpersonal Skills

Teambuilding

Learning New Processes

Professional Demeanor

Education

Bachelor's Degree

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Behavior Frontiers is seeking a Client Services Coordinator to manage scheduling for an assigned region in El Segundo, CA, ensuring hours are optimized and clinically aligned. You will communicate changes, support new BTs with training, and collaborate with multiple departments to grow client hours while maintaining high service standards.

The role requires strong multitasking, leadership, and excellent Microsoft Office skills.