Scheduling Coordinator | ABA

Behavior Frontiers; El Segundo (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay with DailyPay options

401K Plan with company match

Paid Personal Time Off

Paid Holidays

Paid Sick Leave

Medical, Dental and Vision insurance

Career advancement opportunities

Performance and promotion raises

Telehealth services

Employee Assistance Program

Gym membership discounts

Exclusive discounts

Job summary

Behavior Frontiers in El Segundo, CA is seeking a Client Services Coordinator to manage scheduling for an assigned region and optimize hours to maximize clinical coverage.

You will communicate schedule changes, support new hires, track KPIs, and collaborate with other departments to grow client hours while following scheduling policies and safety protocols. Proficiency with Word, Excel, and Outlook is required.

Qualifications

• Bachelor's degree preferred and ability to work in a fast-paced environment.
• Excellent customer service and communication skills.
• Ability to multitask with a high sense of urgency.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Responsible for scheduling function for an assigned region.
• Identify ways to optimize authorized hours throughout an assigned region.
• Identify times to recover treatment hours lost to missed sessions.
• Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled.
• Communicate frequently with clients and BTs.
• Support new hire BTs by providing office and field training schedules.
• Assist with day-to-day operations of the scheduling department.
• Review Scheduling Dashboard weekly.
• Ensuring you are meeting Key Performance Indicators (KPI).
• Conduct improvement/planning meetings with manager when KPIs are not met.
• Spot-check schedule logs and scheduling software for errors/missed opportunities.
• Interface with other departments and teammates to grow hours for assigned region.
• Follow scheduling policies and processes.
• Follow COVID-19 protocols and policies.
• Organize and maintain all assigned regions.
• Other duties as assigned.

Skills

Leadership

Customer service

Multitasking

Time management

Relationship building

Communication

Teambuilding

Attention to detail

Confidentiality

Organizational skills

Professional demeanor

Oral and written communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

• Review Scheduling Dashboard weekly

Pay Range:

$20.00 - $23.00 DOE plus monthly bonus

Office Location:

El Segundo, CA (In-Office)

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare. Our Client Services Coordinator plays a critical role in our company, and we need an individual who possess great leadership qualities, is great at multitasking, has time management skills, can build relationships, and has a knowledge of Microsoft Office applications (e.g. Word, Excel, Outlook).

How will you help create a World Without Limits:

• Responsible for all scheduling function for an assigned region
• Identify ways to optimize authorized hours throughout an assigned region
• Identify times to recover treatment hours lost to missed sessions
• Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled
• Communicate frequently and often with clients and BTs
• Support new hire BTs by providing office and field training schedules
• Assist with day-to-day operations of the scheduling department
• Review Scheduling Dashboard weekly
• Ensuring you are meeting Key Performance Indicators (KPI)
• Conducting improvement/planning meetings with manager when KPIs are not being met
• Spot-check schedule logs and scheduling software for errors/missed opportunities
• Interface and collaborate with other departments and teammates in pursuit of client and hours growth for assigned region
• Follow scheduling policies and processes
• Follow COVID-1-9 protocols and policies
• Organize and maintain all assigned regions
• Other duties as assigned

Requirements

Qualifications and Skills:

• Bachelor's Degree preferred
• Ability to work in a high paced, competitive, performance-based environment
• Ability to provide excellent customer service to our clients
• Ability to multi-task with a high sense of urgency
• Ability to build relationships with our clients and clinical staff alike
• Demonstrated leadership, interpersonal, communication and teambuilding skills
• Build strategic working relationships
• Demonstrate the ability to learn new processes
• Ability to maintain a high level of confidentiality
• Effective planning, organizational skills, time management and prioritization; attention to detail
• Excellent interpersonal skills and a cooperative attitude
• Ability to prioritize and respond to important task in a timely manner
• A professional and friendly demeanor
• Excellent oral and written communication skills
• Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)

Benefits

Why Behavior Frontiers is Perfect for You:

• Competitive pay with optional On-demand paychecks through DailyPay - get paid on your own schedule!
• 401K Plan with company match after 6 months of employment
• Paid Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Medical, Dental and Vision insurance
• Opportunities for career advancement
• Performance and promotion raise
• Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
• Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
• Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
• Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
• Deals: Exclusive discounts and savings to 500+ companies and more!
• Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
• Lab Testing Discounts: 10-80% off costs of routine lab work
• New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide

Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.