Scheduling Coordinator / Front Desk Administrator

ARCH Orthodontics; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k)

Life Insurance

Health Savings Account (HSA)

Competitive salary

Paid Time Off (PTO)

Birthday celebrations

Job summary

ARCH Orthodontics in the greater Boston area seeks a Scheduling Coordinator/Front Desk Administrator to keep the office running smoothly and patients feeling cared for. You’ll build real-world skills in patient communication and front-desk operations while learning from a supportive team.

Work with a supportive team, learn scheduling accuracy, record-keeping across systems, and ensure a calm, welcoming check-in and check-out experience for every patient.

Qualifications

• Strong customer service mindset and phone etiquette.
• Solid computer skills and comfort learning new tools.
• Excellent communication, multitasking, and attention to detail.
• Organized, dependable, and a true team player.

Responsibilities

• Manage appointments and calendar flow with accuracy and urgency
• Answer phones professionally and communicate clearly with patients
• Collect payments, process check-outs, and handle basic front-desk transactions
• Keep records organized and details correct across systems
• Coordinate with teammates to keep the day on track

Skills

Customer service mindset

Phone etiquette

Computer skills

Excellent communication

Multitasking

Attention to detail

Organized

Team player

Job description

About ARCH Orthodontics

About ARCH Orthodontics

For 50 years, ARCH Orthodontics has been creating beautiful smiles across generations of New England families. Founded in 1974 by Dr. Robert Chavez and grown alongside his son, Dr. Andrew Chase, ARCH has expanded from a single office into six locations spanning the greater Boston area and Cape Cod— all while staying true to the same family-first values that built it. Our team lives by SPIRE: Support, Professionalism, Integrity, Respect, and Excellence, and it shows in everything we do, from how we treat our patients to how we treat each other. If you're looking for a workplace where your work genuinely changes how people see themselves — and where showing up with heart matters as much as showing up on time — you'll feel right at home at ARCH.

Your Next Step

Launch your career as a Scheduling Coordinator / Front Desk Administrator—the person who keeps our office running smoothly and patients feeling cared for. You’ll build real-world skills in patient communication, scheduling accuracy, and front-desk operations while learning from a supportive team.

Key responsibilities

• Manage appointments and calendar flow with accuracy and urgency
• Answer phones professionally and communicate clearly with patients
• Collect payments, process check-outs, and handle basic front-desk transactions
• Keep records organized and details correct across systems
• Coordinate with teammates to keep the day on track

What you’ll bring

• Strong customer service mindset and phone etiquette
• Solid computer skills and comfort learning new tools
• Excellent communication, multitasking, and attention to detail
• Organized, dependable, and a true team player

A Day at the Desk

You start by getting the front area set for a steady Monday–Friday flow—reviewing the schedule, confirming a few appointments, and making sure you’re ready to welcome each person by name. Throughout the day, you shift smoothly between quick conversations at the desk and focused time at the computer, keeping the pace calm even when it gets busy. You’ll guide patients through check-in and check-out moments, help families understand what’s next, and keep communication moving between rooms so no one feels stuck waiting. By the afternoon, you’re tying up loose ends, preparing for tomorrow’s schedule, and leaving knowing the office ran better because you were there.

Support That Matters

• Medical, Dental, and Vision insurance
• 401(k)
• Life Insurance
• Health Savings Account (HSA)
• Competitive salary
• Paid Time Off (PTO)
• Birthday celebrations