Patient Coordinator at Colorado Orthodontics

Specialty Dental Brands; Aurora (CO); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Specialty Dental Brands in Aurora, CO is seeking a Patient Coordinator to ensure smooth scheduling, preparation, and follow-up for patient appointments. This role supports patients throughout their care experience and coordinates communication between providers and patients.

Responsibilities include managing the appointment calendar, preparing and reviewing documents, and assisting with insurance authorizations, check-in, and check-out.

Qualifications

• High school diploma or equivalent required; some healthcare coursework preferred.
• Previous experience in dental or healthcare scheduling preferred.
• Excellent communication and patient service skills.

Responsibilities

• Schedule all patient appointments, ensuring accuracy in time allocation and provider availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions and financial expectations.
• Maintain the appointment calendar and alert the Office Manager of changes.
• Assist with verifying referrals and obtaining insurance authorizations as needed.
• Assist patients at check-in and check-out.
• Support administrative projects and participate in staff meetings.

Skills

Organizational skills

Multitasking

Communication skills

Patient service

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Job description

Aurora, CO

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
• Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
• Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

Requirements

Qualifications & Experience:

• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
• Previous experience in dental or healthcare scheduling preferred.
• Strong organizational and multitasking skills.
• Excellent communication and patient service skills.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Why Join Us?

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off