Front Desk Scheduler | Patient Care & Office Ops

ARCH Orthodontics; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k)

Life Insurance

Health Savings Account (HSA)

Competitive salary

Paid Time Off (PTO)

Birthday celebrations

Job summary

ARCH Orthodontics in the greater Boston area seeks a Scheduling Coordinator/Front Desk Administrator to keep the office running smoothly and patients feeling cared for. You’ll build real-world skills in patient communication and front-desk operations while learning from a supportive team.

Work with a supportive team, learn scheduling accuracy, record-keeping across systems, and ensure a calm, welcoming check-in and check-out experience for every patient.

Qualifications

• Strong customer service mindset and phone etiquette.
• Solid computer skills and comfort learning new tools.
• Excellent communication, multitasking, and attention to detail.
• Organized, dependable, and a true team player.

Responsibilities

• Manage appointments and calendar flow with accuracy and urgency
• Answer phones professionally and communicate clearly with patients
• Collect payments, process check-outs, and handle basic front-desk transactions
• Keep records organized and details correct across systems
• Coordinate with teammates to keep the day on track

Skills

Customer service mindset

Phone etiquette

Computer skills

Excellent communication

Multitasking

Attention to detail

Organized

Team player

Job description

ARCH Orthodontics in the greater Boston area seeks a Scheduling Coordinator/Front Desk Administrator to keep the office running smoothly and patients feeling cared for. You’ll build real-world skills in patient communication and front-desk operations while learning from a supportive team.

Work with a supportive team, learn scheduling accuracy, record-keeping across systems, and ensure a calm, welcoming check-in and check-out experience for every patient.