Ortho Scheduling Coordinator

GOEBEL FIXTURE COMPANY; Brooksville (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Company Provided Life Insurance

Paid Holidays

Paid Time Off (PTO)

Flexible Spending Account (FSA)

401(k) Plan

Learning Management System (LMS) to保持?

Job summary

GOEBEL FIXTURE COMPANY in Florida is seeking a Scheduling Coordinator to manage patient appointments, handle inbound calls, verify insurance, and process payments in a fast-paced front office. The ideal candidate will be detail-oriented, personable, and capable of multitasking while maintaining HIPAA and OSHA compliance.

Prior orthodontic or dental office experience is a plus, with opportunities for growth in a supportive environment.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or equivalent required.
• Experience with dental or orthodontic practices is a plus.
• Proficient in scheduling systems and Microsoft Office.
• Familiarity with HIPAA and OSHA compliance standards.
• Excellent verbal and written communication; multitasking ability.

Responsibilities

• Greet patients and assist as they arrive at the office.
• Input patient paperwork into Cloud 9, including medical history.
• Schedule, confirm, and adjust appointments per provider availability.
• Verify insurance benefits and educate patients on coverage.
• Review balances, collect payments, and assist with contracts.
• Answer phones, handle mail, scan invoices; keep front desk organized.
• Coordinate with Treatment, Financial, and Insurance staff.
• Ensure HIPAA and OSHA compliance in front office.
• Support core values and exceptional patient care.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Professionalism

Education

High school diploma or equivalent

Tools

Cloud 9 scheduling system

Microsoft Office

HIPAA/OSHA compliance knowledge

Job description

• Base Pay $15.00 - $18.00 / Hour
• Job Category Clerical

Description

Join Our Team as a Scheduling Coordinator!

Are you a detail-oriented and customer-focused Scheduling Coordinator looking for a rewarding career in a supportive and friendly environment? If you have a commitment to patient care, a keen eye for detail, and a team-oriented mindset, we’d love to hear from you!

Position Overview:

The Scheduling Coordinator is a key member of our front office team that creates a welcoming environment while ensuring efficient and accurate patient scheduling. This position is responsible for managing inbound calls, scheduling and confirming appointments, verifying insurance coverage, processing payments, and reviewing patient account balances. The ideal candidate is friendly, efficient, and detail-oriented, with the ability to multitask in a fast-paced front office environment. A successful Scheduling Coordinator consistently delivers excellent service with professionalism, warmth, and a proactive, "can do" attitude.

Key Responsibilities:

• Warmly greet and assist patients as they arrive at the office
• Accurately collect and input new and updated patient paperwork into Cloud 9, including medical history, dental history, and consent forms.
• Schedule, confirm, and adjust patient appointments according to provider availability
• Verify insurance benefits and educate patients on their orthodontic coverage
• Review patient balances, collect payments, and assist with contracts
• Perform administrative tasks such as answering phones, checking and posting, mail, and scanning approved invoices
• Maintain open and effective communication with Treatment, Financial, and Insurance Coordinators
• Ensure front office duties are performed in compliance with HIPAA and OSHA guidelines
• Support the practice’s core values and commitment to exceptional patient care
• Performs additional duties as assigned

Qualifications & Skills:

• Minimum 1 year customer service experience preferred
• High school diploma or equivalent
• Previous experience of working knowledge of dental or orthodontic practices a plus
• Proficient in basic computer skills functions, including scheduling systems and Microsoft Office
• Strong understanding of orthodontic records and documentation
• Familiarity with HIPAA and OSHA compliance standards
• Excellent verbal and written communications skills Ability to multitask, stay organized, and manage time efficiently in a fast-paced environment
• Committed to delivering outstanding patient care with professionalism and empathy
• Consistently represents the practice with a polished, professional appearance and demeanor
• Must be able to travel to other affiliated locations.
• Professional and fast-paced environment focused on excellent patient care
• Frequent standing, walking, bending, and reaching

What We Offer:

• Company Provided Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• 401(k) Plan
• Learning Management System (LMS) to keep your skills sharp
• Opportunities for professional growth and development