Scheduler II (31606)

GI Alliance; Frisco (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

GI Alliance in Frisco, Texas is seeking a Medical Scheduler to coordinate patient appointments and manage scheduling for medical visits and procedures. The ideal candidate will have 2-5 years of experience in a medical office, excellent communication and customer service skills, and the ability to multitask in a fast-paced environment.

The role requires proficiency in scheduling, handling patient payments, and maintaining accurate patient records. Understanding healthcare plans and being bilingual are advantageous. Join a dedicated team committed to providing quality care.

Qualifications

• 2-5 years of prior medical scheduling experience preferred.
• Ability to communicate effectively in writing and verbally.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Schedule patients for office visit and procedure appointments.
• Assist with high call volume and check-in/out processes.
• Maintain physicians' schedules and prepare patient charts.

Skills

Communication skills

Customer service skills

Medical office experience

Multi-tasking ability

Detail-oriented

Understanding of healthcare plans

Bilingual communication

Education

High school diploma or equivalent

Job description

Position Purpose

Schedule patients for office visit and procedure appointments.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with high call volume
• Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check‑in patients upon arrival at the office as well as check‑out upon departure
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills
• Experience working in a medical office
• Ability to multi‑task and work in a fast‑paced environment
• Detail‑oriented
• Basic understanding of healthcare plans
• Ability to read and understand medical benefits
• Bilingual is a plus

Education: High school diploma or equivalent

Experience: 2‑5 years of prior medical scheduling is preferred

Requirements for Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently
• Takes on some additional duties to assist the office
• Strong and consistent performer

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi‑task and prioritize
• Self‑motivated with initiative
• Strong sense of ethics