Scheduler II

Paycom; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom in Texas is seeking a medical scheduling professional to coordinate office visits and procedures. You will manage physicians' schedules, triage calls, and assist with patient registration and payments.

The role requires strong communication, customer service, and computer skills, with experience in a fast-paced medical office. Bilingual abilities are a plus, and familiarity with EMR systems is preferred.

Qualifications

• High school diploma or equivalent.
• 2–5 years of prior medical scheduling experience preferred.
• Excellent written and verbal communication skills.
• Excellent customer service skills; ability to work in a fast-paced environment.
• Able to read and understand medical benefits; bilingual is a plus.
• Proficient computer and software skills; able to multitask.

Responsibilities

• Schedule office visits and procedures (via phone or in person).
• Assist with high call volume and triage messages for medical staff.
• Maintain physicians' schedules and recall scheduling.
• Check-in and check-out patients; assist with registration and payments.
• File records in EMR and prepare charts; scan documents as needed.
• May schedule radiology/lab and assist with daily financial reconciliations.

Skills

Communication

Customer service

Medical scheduling

Multi-tasking

Attention to detail

Medical benefits literacy

Bilingual (plus)

Computer literacy

Ethics

Education

High school diploma or equivalent

Tools

EMR

Job description

Position purposeSchedule patients for office visit and procedure appointments.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Assist with high call volumeMaintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)Take triage call messages for medical staffView patient visit notes, identifying problems & diagnosis listed and physician ordersAssist in patient registration and financial transactionsMay schedule radiology/labMay include recall schedulingAssist with high call volumeMaintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)Take triage call messages for medical staffView patient visit notes, identifying problems & diagnosis listed and physician ordersAssist in patient registration and financial transactionsMay schedule radiology/labMay include recall schedulingAssist with check-in patients upon arrival at the office as well as check-out upon departure.Assist in collecting patient and insurance payments and reconcile charges on a daily basis.File records in appropriate sections of patient charts in EMR.Prepare patient charts in advance and scan documents into charts in EMR.Perform other duties as assignedQualificationsExcellent written and verbal communication skillsExcellent customer service skills are requiredExperience working in a medical officeAbility to multi-task and work in fast-paced environment.Detail-orientedBasic understanding of healthcare plansBe able to read and understand medical benefits.Bilingual is a plus.Education: High school diploma or equivalentExperience: 2-5 years of prior medical scheduling is preferredRequirements for Level II Status:Intermediate experience (4+ years’ experience) and/or acting more independently,Takes on some additional duties to assist the office.Strong and consistent performer.Performance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.