Scheduler (31702)

The Specialty Alliance; Glendale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

The Specialty Alliance is hiring for a medical scheduling position in Glendale, Arizona. The role involves scheduling patients for office visits and procedures, assisting with high call volume, and maintaining physicians' schedules.

Applicants should have excellent communication and customer service skills, along with a high school diploma and preferred experience of 2–5 years in a medical office. The position values detail orientation and the ability to multi-task in a fast-paced environment.

Qualifications

• 2-5 years of prior medical scheduling preferred.
• Experience working in a medical office.
• Basic understanding of healthcare plans.

Responsibilities

• Assist with high call volume.
• Maintain physicians' schedules for office visits and procedures.
• Schedule radiology/lab and recall appointments.
• Collect patient and insurance payments.

Skills

Excellent written and verbal communication skills

Excellent customer service skills

Ability to multi-task

Detail-oriented

Bilingual language skills

Education

High school diploma or equivalent

Job description

Position Purpose

Schedule patients for office visit and procedure appointments.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Assist with high call volume
• Maintain physicians' schedules for office visits and procedures (may be done via phone or face‑to‑face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• Schedule radiology/lab and recall appointments as needed
• Assist with check‑in patients upon arrival and check‑out upon departure
• Collect patient and insurance payments and reconcile charges daily
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills
• Experience working in a medical office
• Ability to multi‑task and work in a fast‑paced environment
• Detail‑oriented
• Basic understanding of healthcare plans
• Ability to read and understand medical benefits
• Bilingual language skills a plus

Education

High school diploma or equivalent

Experience

2–5 years of prior medical scheduling preferred

Requirements for Level I Status

• Entry level (1–4 years experience) and/or meet basic job requirements with additional supervision
• Exceed 4 years experience if meeting only basic job requirements with need for additional supervision

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi‑task and prioritize
• Self‑motivated with initiative
• Strong sense of ethics

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff, and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

All job offers are contingent on the successful completion of a pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran