Scheduler (31547)

The Specialty Alliance; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

The Specialty Alliance in Austin, Texas, is seeking a Medical Scheduler to assist with scheduling patients for office visits and procedures. This role demands strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Ideal candidates will have a high school diploma, 2-5 years of medical scheduling experience, and be detail-oriented. The company values diversity and is committed to fostering an inclusive work environment.

Qualifications

• 2-5 years of prior medical scheduling experience is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Schedule patients for office visits and procedures.
• Assist with high call volumes and maintain physicians' schedules.
• Take triage call messages and assist in patient registration.

Skills

Excellent written and verbal communication skills

Excellent customer service skills

Ability to multi-task and work in a fast-paced environment

Detail-oriented

Basic understanding of healthcare plans

Bilingual

Education

High school diploma or equivalent

Job description

Position Purpose

Schedule patients for office visit and procedure appointments.

Responsibilities

• Assist with high call volume
• Maintain physicians' schedules for office visits and procedures (may be done via phone or face‑to‑face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems and diagnoses listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check‑in and check‑out of patients at the office
• Assist in collecting patient and insurance payments and reconciling charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills required
• Experience working in a medical office
• Ability to multi‑task and work in a fast‑paced environment
• Detail‑oriented
• Basic understanding of healthcare plans
• Read and understand medical benefits
• Bilingual is a plus

Education

High school diploma or equivalent

Experience

2–5 years of prior medical scheduling is preferred

Requirements for Level I Status

• Entry level (1–4 years experience) and/or meet the basic requirements of the job with need for additional supervision
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi‑task and prioritize
• Self‑motivated with initiative
• Strong sense of ethics

All job offers are contingent on the successful completion of a pre‑employment criminal history check.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff, and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

EEO/AA-M/F/disabled/protected veteran