Scheduler II - Float (31967)

GI Alliance; Austin (TX); On-site; USD 24,796 - 30,307; Full time

Job summary

Austin Gastroenterology is seeking an experienced Scheduler II - Float to manage scheduling for office visits and procedures across multiple clinic locations in the Austin area.

The role requires handling high call volumes, coordinating physician schedules, and assisting with patient registration and financial transactions while ensuring accurate charting in the EMR system. Flexibility to work at various clinic sites is essential.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills are required.
• Experience working in a medical office.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented and accurate.
• Basic understanding of healthcare plans and medical benefits.

Responsibilities

• Schedule patients for office visits and procedures (via phone or in person).
• Maintain physicians' schedules for visits and procedures.
• Take triage call messages for medical staff.
• Review patient visit notes to identify problems, diagnoses and physician orders.
• Assist with patient registration and financial transactions.
• May schedule radiology/lab and recall appointments.
• Assist check-in and check-out of patients.
• Assist with collecting payments and reconciling charges.
• File and scan patient charts in EMR.
• Prepare patient charts in advance and scan documents.

Skills

Communication skills

Customer service

Medical office experience

Multi-tasking

Detail oriented

Healthcare plans understanding

Reading medical benefits

Bilingual (nice to have)

Education

High school diploma or equivalent

Job description

Austin Gastroenterology is seeking an experienced Scheduler II - Float.

Position purpose

Schedule patients for office visit and procedure appointments.

To support patient care, this position requires flexibility to work at different clinic locations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities/Duties/Functions/Tasks

• Assist with high call volume
• Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with high call volume
• Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check-in patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education:

High school diploma or equivalent

Experience:

2-5 years of prior medical scheduling is preferred

Requirements For Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently,
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.