Scheduler II - Float (32532)

GI Alliance; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

GI Alliance in Austin, TX seeks a Medical Scheduling Coordinator to manage office visits and procedures across multiple clinic locations. You will handle high call volumes, patient registration, and financial transactions while maintaining EMR charts.

The role requires excellent communication, strong customer service, and the ability to multi-task in a fast-paced medical office. Bilingual skills are a plus, with attention to detail essential.

Qualifications

• 2–5 years of prior medical scheduling experience.
• Excellent written and verbal communication.
• Ability to multi-task in a fast-paced environment.
• Healthcare benefits understanding is a plus.

Responsibilities

• Assist with high call volume.
• Maintain physicians schedules - scheduling office visits and procedures (may be done via phone or face-to-face).
• Take triage call messages for medical staff.
• View patient visit notes, identifying problems & diagnosis listed and physician orders.
• Assist in patient registration and financial transactions.
• May include recall scheduling.
• May schedule radiology/lab.
• Assist with check-in patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned

Skills

Communication skills

Customer service

Medical office experience

Multi-tasking

Attention to detail

Healthcare benefits knowledge

Bilingual (a plus)

Education

High school diploma or equivalent

Job description

Position Purpose

Schedule patients for office visit and procedure appointments. To support patient care, this position requires flexibility to work at different clinic locations.

Responsibilities / Duties / Functions / Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with high call volume
• Maintain physicians schedules - scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May include recall scheduling
• May schedule radiology/lab
• Assist with check-in patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education

High school diploma or equivalent

Experience

2-5 years of prior medical scheduling is preferred

Requirements For Level II Status

• Intermediate experience (4+ years' experience) and/or acting more independently,
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.