Scheduler (104854)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 18,000 - 25,000; Part time

Job summary

U.S. Dermatology Partners in Tyler, TX seeks a part-time Administrative Assistant at our Corporate-Call Center to schedule appointments, verify patient information, and support clinical staff with clerical tasks.

You will handle patient inquiries, data entry, and routing calls while upholding HIPAA guidelines and a high standard of customer service.

Qualifications

• Detail oriented with a professional attitude and reliability.
• Strong interpersonal skills to support customer service and teamwork.
• Clear English communication, both written and spoken.
• Proficient with basic Microsoft Office tools (Excel, Word, Outlook).
• Accurate data entry and ability to follow instructions with good grammar.

Responsibilities

• Schedules all appointments for providers in computer system.
• Verifies patient demographics and insurance information.
• Confirms appointments and answers questions about scheduling.
• Provides directions to patients and informs about locations.
• Data entry and retrieval of information from computer systems.
• Answers calls, directs callers to extensions, and takes messages as needed.
• Follows safety policies and supports high quality service.
• Performs other duties to support the organization.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Data entry

Problem solving

Job description

Job Details: Job Location: Corporate-Call Center - Tyler, TX 75701, Position Type: Part Time, Job Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.