Scheduler (104715)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Tyler, TX seeks a full-time Corporate Call Center Administrative Clerk to support patient care by handling scheduling, data entry, and clerical tasks. You will verify demographics, insurance details, and HIPAA compliance while delivering friendly patient service.

Strong English communication and basic computer skills are required. Responsibilities include scheduling appointments, answering inquiries, and directing patients and visitors.

Qualifications

• Minimum one year of work experience in a medical office.
• Detail oriented with professional attitude.
• Excellent communication and English writing skills.
• Proficiency with Microsoft Excel, Word, and Outlook.

Responsibilities

• Schedules all appointments in the computer system.
• Verifies patient demographics, including insurance information.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions.
• Enters and retrieves data in computer systems.
• Answers telephone calls and directs callers to the correct extension.
• Adheres to safety policies and HIPAA guidelines while delivering high-quality service.
• Performs other duties as necessary.

Skills

Detail oriented

Professional attitude

Written & verbal English

Interpersonal skills

Microsoft Excel

Microsoft Word

Outlook

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details: Job Location: Corporate-Call Center - Tyler, TX, Position Type: Full Time, Salary Range: $15.00 - $17.00, Job Category: Admin - Clerical,

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications: SECTION 3: Experience Requirements

Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.