Scheduler

U.S. Dermatology Partners; Phoenix (AZ); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

U.S. Dermatology Partners in Phoenix, AZ seeks a detail-oriented front desk/clerical associate to support patient care. This role schedules all provider appointments, verifies demographics and insurance, answers calls, and guides patients to the right locations.

Excellence in customer service and strict HIPAA adherence are essential. The position requires 1 year of medical office experience or 3–6 months with training.

Qualificações

• Detail oriented and professional in demeanor with good grammar and spelling.
• Ability to follow verbal and written instructions with accuracy.
• Interpersonal skills to support patient service and teamwork.
• Ability to communicate effectively in English, both verbally and in writing.
• Basic to intermediate math and strong data entry skills.
• Proficiency with Microsoft Excel, Word and Outlook.
• Knowledge of state and federal regulations; HIPAA guidelines.

Responsabilidades

• Schedules all patient appointments for providers in the computer system, including special procedures.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions to the facility.
• Enters and retrieves data in the computer system; answers telephone calls.
• Directs patients, salespeople, and visitors to extensions and takes messages.
• Adheres to safety policies and supports high-quality customer service.
• Performs other duties as needed to support the organization.

Conhecimentos

Detail oriented

Professional attitude

Management skills

English communication

Interpersonal skills

Basic to intermediate math

Computer literacy

MS Excel

MS Word

MS Outlook

HIPAA knowledge

Ferramentas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descrição da oferta de emprego

SECTION 1: Job Summary (Summary of the basic functions of the position)Schedules appointments and performs various clerical duties to assist patients and clinical staff inproviding patient care by performing the following duties:SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)Verifies all pertinent patient demographic information in computer system, including insurance information.Confirms patients’ appointment and answers incoming questions about appointments.Instructs patients in locations and directions.Enters appropriate data into computer and retrieves data.Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as neededAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsMinimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experienceSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.