Scheduler (104811)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking a qualified Admin - Clerical to support patient scheduling and front desk activities in a Corporate Call Center environment.

Responsibilities include scheduling appointments, verifying demographics and insurance, answering inquiries, directing callers, and maintaining accurate data in the computer system; the role emphasizes high-quality patient service and HIPAA compliance.

Qualifications

• Experience in a medical office or admin role.
• Ability to follow or provide verbal and written instructions with accuracy.
• Knowledge of patient confidentiality and HIPAA guidelines.
• Proficient with standard software and data entry.

Responsibilities

• Schedules all appointments for providers in the computer system, excluding procedural appointments.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions; enters data into the system.
• Answers phone, directs callers, and takes messages as needed.
• Adheres to safety policies and supports high-quality customer service.
• Performs other duties as needed for the organization.

Skills

Attention to detail

Organizational skills

Communication skills

English fluency

Problem solving

Basic computer skills

HIPAA compliance knowledge

Regulatory knowledge

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details: Job Location: Corporate-Call Center - Tyler, TX 75701, Position Type: Full Time, Salary Range: $15.00 - $17.00, Job Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.