Scheduler

U.S. Dermatology Partners; Centreville (VA); On-site; USD 22,000 - 28,000; Full time

Job summary

U.S. Dermatology Partners in Centreville, VA is seeking a friendly front desk coordinator to support clinicians and patients.

You will manage appointment scheduling, patient check-in/out, and precise data entry to keep the clinic running smoothly. The ideal candidate communicates clearly in English, pays attention to detail, handles insurance information, and maintains HIPAA compliance while delivering excellent customer service.

Qualifications

• Detail oriented with professional attitude and reliability.
• Ability to follow verbal and written instructions with clear grammar.
• Interpersonal skills to support customer service and teamwork.
• English communication skills, both verbal and written.
• Basic to intermediate computer skills.
• Familiarity with HIPAA guidelines and state/federal regulations.

Responsibilities

• Schedules all appointments for providers in the computer, excluding procedural slots.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions.
• Enters data into the computer and retrieves information as needed.
• Answers the phone and directs inquiries; takes messages as needed.
• Follows safety policies and supports high-quality customer service.
• Performs other duties as necessary.

Skills

Detail oriented

Professional attitude

Reliable

Customer service mindset

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)Schedules appointments and performs various clerical duties to assist patients and clinical staff inproviding patient care by performing the following duties:SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)Verifies all pertinent patient demographic information in computer system, including insurance information.Confirms patients’ appointment and answers incoming questions about appointments.Instructs patients in locations and directions.Enters appropriate data into computer and retrieves data.Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as neededAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsMinimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experienceSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.