Scheduler

U.S. Dermatology Partners; Scottsdale (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

U.S. Dermatology Partners is seeking an organized, customer-focused front desk/clerical assistant to support clinical operations in Scottsdale. The role schedules appointments for providers, verifies patient demographics and insurance, and answers inquiries, while guiding patients to locations and directions.

Strong communication in English, basic computer skills, and HIPAA awareness are essential. Responsibilities include data entry, patient outreach, and maintaining safety and quality service

Qualifications

• Detail oriented, professional and reliable.
• Knowledge of HIPAA guidelines and state/federal regulations.
• Ability to follow verbal and written instructions with clarity.
• Strong customer service orientation and teamwork skills.

Responsibilities

• Schedules all provider appointments in the computer system, excluding procedural visits.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions.
• Enters and retrieves data in the computer system.
• Answers telephone and directs callers to the correct extension.
• Adheres to safety policies and procedures while supporting high-quality customer service.
• Performs other duties as necessary for the organization.

Skills

Detail orientation

Professional attitude

Reliability

Management skills

Verbal/written instructions

Interpersonal skills

English communication

Analytical ability

Basic computer skills

MS Excel

MS Word

MS Outlook

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)Schedules appointments and performs various clerical duties to assist patients and clinical staff inproviding patient care by performing the following duties:SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)Verifies all pertinent patient demographic information in computer system, including insurance information.Confirms patients’ appointment and answers incoming questions about appointments.Instructs patients in locations and directions.Enters appropriate data into computer and retrieves data.Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as neededAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsMinimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experienceSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.