Scheduler

U.S. Dermatology Partners; Surprise (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

U.S. Dermatology Partners seeks a front desk/clerical associate to support patient care by scheduling appointments and handling clerical tasks. You will verify demographics, insurance info, confirm appointments, and guide patients to locations, using electronic systems and Microsoft Office tools.

The role requires accuracy, English communication, and the ability to follow instructions while maintaining HIPAA compliance and a customer-focused approach in a busy medical office environment.

Qualifications

• Minimum one year of medical office experience.
• Or 3–6 months related experience or education.
• Detail oriented with professional attitude.
• Strong grammar and spelling.
• Excellent English verbal and written communication.
• Able to perform basic to intermediate math.
• Proficient computer operation.
• Experience with Microsoft Excel, Word, Outlook.
• Knowledge of HIPAA and state/federal regulations.

Responsibilities

• Schedule all appointments for providers in computer system.
• Verify patient demographic and insurance information in the system.
• Confirm appointments and answer questions about scheduling.
• Instruct patients on locations and directions.
• Enter data into computer and retrieve information as needed.
• Answer phones and route calls, messages as needed.
• Adhere to safety policies and support high-quality patient service.
• Perform other duties as necessary for the organization.

Skills

Detail oriented

Professional attitude

Reliability

Management skills

Follow instructions

Interpersonal skills

English communication

Basic math

Computer basics

Excel

Word

Outlook

HIPAA compliance

Regulatory knowledge

Tools

Excel

Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)Schedules appointments and performs various clerical duties to assist patients and clinical staff inproviding patient care by performing the following duties:SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)Verifies all pertinent patient demographic information in computer system, including insurance information.Confirms patients’ appointment and answers incoming questions about appointments.Instructs patients in locations and directions.Enters appropriate data into computer and retrieves data.Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as neededAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsMinimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experienceSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.