Front Desk

U.S. Dermatology Partners; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

U.S. Dermatology Partners in Austin, TX is seeking a front desk clerk to handle routine clerical and administrative tasks in a fast-paced dermatology practice. You will greet patients, answer phones, schedule appointments, and assist with data entry and basic records management.

The ideal candidate will be detail-oriented, reliable, and capable of working with multilingual or diverse patient populations, while maintaining HIPAA compliance and high-quality customer service standards.

Qualifications

• Detail oriented, professional attitude and reliable.
• Strong management and organizational skills to support leadership.
• Ability to follow written and spoken instructions with good grammar and spelling.
• Excellent English communication, both verbal and written.
• Mathematical/analytical ability for basic to intermediate problem solving.
• Proficient with Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations and HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone.
• Operates office machines and computers to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary.
• Completes documentation and data entry as part of records management.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to safety policies and supports high-quality customer service.

Skills

Detail orientation

Professional attitude

Reliable

Management skills

Organizational skills

Grammar & spelling accuracy

Verbal & written communication

English proficiency

Numerical/analytical ability

Basic computer operation

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.