Scheduler

U.S. Dermatology Partners; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners in Phoenix, AZ is seeking a detail-oriented Medical Office Assistant to support patient care by scheduling appointments and handling clerical tasks. You will verify demographics and insurance, answer calls, and guide patients to the correct locations while upholding safety and HIPAA standards.

The role requires strong English communication, proficiency with Microsoft Office, and reliable teamwork to maintain high-quality service in a fast-paced dermatology office.

Qualifications

• Detail oriented and professional demeanor required.
• Strong organization and multitasking abilities.
• Clear communication in English, both written and spoken.
• Proficiency with Microsoft Excel, Word and Outlook.

Responsibilities

• Schedule appointments for providers in the computer system.
• Verify patient demographics and insurance information.
• Answer phones and direct calls; provide directions as needed.
• Adhere to safety and HIPAA guidelines and support customer service.

Skills

Detail oriented

Professional attitude

Communication (English)

Microsoft Office

HIPAA/compliance

Tools

Excel

Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)Schedules appointments and performs various clerical duties to assist patients and clinical staff inproviding patient care by performing the following duties:SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)Verifies all pertinent patient demographic information in computer system, including insurance information.Confirms patients’ appointment and answers incoming questions about appointments.Instructs patients in locations and directions.Enters appropriate data into computer and retrieves data.Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as neededAdheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsMinimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experienceSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.