Scheduler (103906)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking a part-time Admin-Clerical specialist to support patient scheduling and front-desk operations. You will schedule appointments, verify demographics and insurance, and handle inquiries with accuracy and courtesy.

Ideal candidates have 1+ year in a medical office or related experience, strong organization, and proficiency with MS Office. You will work in a fast-paced environment committed to quality patient care.

Qualifications

• Detail oriented and professional attitude.
• Strong organizational skills to support leadership.
• Ability to follow verbal and written instructions with good grammar.
• Interpersonal skills for customer service and teamwork.
• English communication skills, both written and spoken.
• Basic to intermediate math/analytical ability.
• Proficient with basic computer operations.
• Experience with MS Excel, Word, Outlook is preferred.
• HIPAA guidelines knowledge and compliance.

Responsibilities

• Schedules all patient appointments in the computer system, excluding procedural visits.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions.
• Enters data and retrieves information in the computer system.
• Answers calls and directs callers to the correct extensions; takes messages as needed.
• Adheres to safety policies and supports high-quality customer service.
• Performs other duties as needed to support the organization.

Skills

Detail oriented

Management and organizational

Follow written/verbal instructions

Interpersonal skills

English communication

Analytical ability

Basic computer operation

Microsoft Office (Excel/Word/Outlook)

HIPAA knowledge

Systems knowledge

Job description

Job DetailsJob Location: Corporate-Call Center - Tyler, TX 75701Position Type: Part TimeJob Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in

providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.