Scheduler (103920)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

U.S. Dermatology Partners in Tyler, TX seeks a part-time administrative professional to support the front desk and clinical staff with scheduling and clerical tasks.

You will schedule appointments, verify patient information, answer phones, and help patients with directions, while maintaining HIPAA compliance and high-quality customer service. Candidates should have experience in a medical office, strong organizational skills, and proficiency with Excel, Word, and Outlook.

Qualifications

• One year of work experience in a medical office, or three to six months related experience and/or training.
• Detail oriented with professional attitude and reliable work habits.
• Ability to follow verbal and written instructions with clear grammar and spelling.
• Interpersonal skills to support customer service and team collaboration.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines and state/federal regulations.

Responsibilities

• Schedules all appointments for providers in computer system, including special procedures.
• Verifies patient demographic and insurance information in the computer system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions.
• Enters data into the computer and retrieves information as needed.
• Answers telephone, directs callers, and takes messages.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as necessary for the organization.

Skills

Detail oriented

Customer service

Organizational skills

Data entry

English communication

Problem solving

Basic computer operation

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job DetailsJob Location: Corporate-Call Center - Tyler, TX 75701Position Type: Part TimeJob Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in

providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.