Scheduler (103840)

U.S. Dermatology Partners; Surprise (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

U.S. Dermatology Partners in Surprise, AZ is seeking an Administrative/Clerical professional to schedule appointments and handle front-desk duties to support patients and clinical staff.

The role requires attention to detail, solid organizational skills, and proficient computer use including Excel, Word, and Outlook. Strong English communication and customer service are essential.

Qualifications

• Detail oriented with professional attitude and reliability.
• Strong organization skills to support leadership.
• Ability to follow verbal and written instructions with proper grammar.
• Interpersonal skills for customer service and team support.
• Clear English communication, both written and spoken.
• Basic to intermediate computer skills; HIPAA awareness.

Responsibilities

• Schedule appointments in computer system, including procedural appointments.
• Verify patient demographics and insurance information.
• Confirm appointments and answer questions about scheduling.
• Provide directions to locations for patients.
• Enter and retrieve data in computer systems.
• Answer phones and route callers; take messages as needed.
• Follow safety policies and deliver high-quality customer service.
• Perform other duties as needed by the organization.

Skills

Detail oriented

Professional attitude

Organization skills

English communication

Analytical/problem-solving

Reliability

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details

Job Location: Surprise-Grand - Surprise, AZ 85375

Position Type: Full Time

Salary Range: $18.50 Hourly

Job Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

• This position has no supervisory responsibilities.