Scheduler (103943)

U.S. Dermatology Partners; Surprise (AZ); On-site; USD 52,349,000 - 56,482,000; Full time

Job summary

U.S. Dermatology Partners in Surprise, AZ is seeking an Administrative Clerk to schedule appointments and perform clerical duties that support patients and clinical staff.

The role requires accurate data entry, verifying patient demographics and insurance, handling inquiries, and maintaining HIPAA-compliant processes; proficiency with Excel, Word, and Outlook is preferred. This full-time position emphasizes customer service, attention to detail, and the ability to work effectively in a

Qualifications

• Experience in a medical office is preferred or related training.
• Accurate data entry and messaging handling required.
• Ability to follow verbal and written instructions with good grammar.

Responsibilities

• Schedules all appointments for providers in computer system.
• Verifies patient demographics and insurance information.
• Confirms appointments and answers patient questions.
• Instructs patients on locations and directions.
• Enters data into computer and retrieves information as needed.
• answers telephone and directs callers; takes messages as needed.
• Adheres to safety and HIPAA guidelines while delivering high-quality service.

Skills

Attention to detail

Professional attitude

Reliability

Organizational skills

English communication

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details

Job Location: Surprise-Grand - Surprise, AZ 85375

Position Type: Full Time

Salary Range: $18.50 Hourly

Job Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

• This position has no supervisory responsibilities.