Scheduler (103774)

U.S. Dermatology Partners; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

U.S. Dermatology Partners in Phoenix, AZ seeks a detail‑oriented Medical Office Clerk to support providers and patients with scheduling, data entry and front‑desk duties.

You will verify demographics and insurance, answer phones, give directions, input data, and help maintain HIPAA compliance while delivering friendly, professional service to every patient. This role requires strong English communication, interpersonal skills, and proficient use of Excel, Word and Outlook to manage patient

Qualifications

• Minimum one year of work experience in a medical office.
• Equivalent combination of education and experience accepted.
• Detail oriented and reliable.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Schedules all appointments for providers in computer system and verifies patient information.
• Verifies patient demographics and insurance details in the system.
• Answers phones, directs callers, and provides customer service.
• Instructs patients on locations and directions.
• Performs data entry and retrieves data as needed.
• Adheres to HIPAA guidelines and safety policies.
• Performs other duties as necessary to support the organization.

Skills

Customer service

Detail oriented

English communication

Data entry

Microsoft Excel

Microsoft Word

Microsoft Outlook

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.