Scaled Customer Success Specialist

Motorola Solutions; Nashville (TN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Scaled Customer Success Associate to support Public Safety clients. You will own the journey for a high-volume portfolio, ensuring smooth adoption, maximum usage, and retention by leveraging data analytics and scalable content.

You will create self-service resources and translate complex workflows into actionable guidance for a broad customer base. Responsibilities include lifecycle management, data-driven health monitoring, content creation, and community forum

Qualifications

• Bachelor's degree & 3+ years of experience in a customer-facing role, Sales or Public Safety.
• Legal authorization to work in the U.S. indefinitely is required; employer sponsorship is not available.

Responsibilities

• Own the customer journey for a high-volume portfolio, from go-live through renewal.
• Regularly analyze usage data to identify accounts that are unhealthy or at risk and re-engage them.
• Help build the scaled operating model and develop efficient, self-service resources for hundreds of agencies.
• Develop video and self-service content to translate complex workflows into actionable guidance for customers.
• Monitor and nurture the community forum to keep it active and useful for users.

Skills

Customer-facing

Data analysis

Communication

Team player

Relationship building

Education

Bachelor's degree

Tools

CRM

Job description

Motorola Solutions is seeking a Scaled Customer Success Associate to support Public Safety clients. You will own the journey for a high-volume portfolio, ensuring smooth adoption, maximum usage, and retention by leveraging data analytics and scalable content.

You will create self-service resources and translate complex workflows into actionable guidance for a broad customer base. Responsibilities include lifecycle management, data-driven health monitoring, content creation, and community forum