Scaled Customer Success Champion

Motorola Solutions; Minneapolis (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions is seeking a Scaled Customer Success Associate to manage a high-volume portfolio of Public Safety clients. You will drive adoption, retention, and value through data-driven outreach, scalable content, and hands-on collaboration with cross-functional teams. A Bachelor’s degree and 3+ years in customer-facing roles are required, with U.S.

work authorization. You will thrive in a fast-paced environment, leveraging automation and analytics to deliver proactive support and

Qualifications

• Bachelor's degree and 3+ years in a customer-facing role.

Responsibilities

• Own the customer journey across a high-volume portfolio through go-live to renewal.
• Analyze usage data to identify unhealthy or at-risk accounts and re-engage.
• Develop scalable operating model and efficient support for many agencies.
• Create short-form video and self-service resources; translate workflows.
• Manage community forum content and keep it a helpful hub.

Skills

Scaled mindset

Customer-facing

Data analysis

Communication

Technical aptitude

Time management

Relationship-building

Team collaboration

Customer focus

Adaptability

Portfolio knowledge

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Scaled Customer Success Associate to manage a high-volume portfolio of Public Safety clients. You will drive adoption, retention, and value through data-driven outreach, scalable content, and hands-on collaboration with cross-functional teams. A Bachelor’s degree and 3+ years in customer-facing roles are required, with U.S.

work authorization. You will thrive in a fast-paced environment, leveraging automation and analytics to deliver proactive support and