Scaled Customer Success Specialist — Public Safety

Motorola Solutions; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Scaled Customer Success Associate to manage a high-volume public safety client portfolio, driving adoption, value realization, and renewals. You will leverage automation and analytics to reach hundreds of agencies with scalable content and education, ensuring customer success at scale.

Ideal candidates have 3+ years in customer-facing roles, strong communication, and the ability to translate complex software features into clear, benefit-driven guidance.

Qualifications

• The Scaled Mindset: solve a problem once and share with a thousand people.
• Experience: 3+ years in a customer-facing role in advocacy, sales or public safety.
• Systems & Process Oriented: optimize workflows and analyze data.
• Communication: clear written and verbal communication with customers and leadership.
• Technical Aptitude: quickly learn software and translate features into value.
• Time Management: manage a high volume of tasks and many accounts.
• Relationship Builder: influence and maintain cross-functional relationships.
• Team Player: coordinate with internal resources to support customers.
• Strong Customer Focus: understand customer needs and respond proactively.
• Adaptability and Flexibility: adjust to new situations and take initiative.
• Rave portfolio product knowledge preferred.

Responsibilities

• Own the customer journey for a high-volume portfolio from go-live to renewal.
• Regularly analyze usage data to identify unhealthy or at-risk accounts and re-engage users.
• Help build the scaled operating model and improve efficiency in support delivery.
• Create self-service resources like how-to videos and guides for customers.
• Monitor the community forum and maintain an active resource hub for peer knowledge.

Skills

Scaled Mindset

Customer Experience

Data Analysis

Clear Communication

Technical Aptitude

Time Management

Relationship Building

Team Collaboration

Customer Focus

Adaptability

Portfolio Knowledge (preferred)

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Scaled Customer Success Associate to manage a high-volume public safety client portfolio, driving adoption, value realization, and renewals. You will leverage automation and analytics to reach hundreds of agencies with scalable content and education, ensuring customer success at scale.

Ideal candidates have 3+ years in customer-facing roles, strong communication, and the ability to translate complex software features into clear, benefit-driven guidance.