Scaled Customer Success Associate: Impact at Scale

Motorola Solutions; Lincoln (NE); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with company match

10 paid holidays

Generous PTO

Employee stock purchase plan

Paid parental & family leave

and more!

Job summary

Motorola Solutions in the United States is hiring a Scaled Customer Success Associate to manage a high-volume portfolio of public safety clients, ensuring adoption, value realization and renewal readiness. You will leverage automation, data analytics, and scalable content to support hundreds of agencies.

The role emphasizes democratizing expertise, guiding customers through complex workflows, creating self-service resources, and maintaining strong cross-functional collaboration to deliver

Qualifications

• Bachelor's degree and 3+ years in a customer-facing role such as customer advocacy, sales or public safety.
• Strong written and verbal communication skills.
• Ability to prioritize a high-volume portfolio and manage multiple tasks.

Responsibilities

• Full-Lifecycle Management: Own the customer journey for a high-volume portfolio, ensuring agencies are successful from initial go-live through their renewal cycles.
• Data-Driven Health Monitoring: Regularly analyze usage data to identify accounts that are 'unhealthy' or 'at-risk' and coordinate with Content strategy to re-engage users.
• Process Trailblazing: Help refine the scalable operating model and develop efficient ways to support many agencies through technology.
• Content Creation & Self-Service Enablement: Develop video and self-service resources, translate complex workflows into simple, actionable content.
• Community Forum Management: Monitor and create content to address questions and keep the conversation going.

Skills

Scaled Mindset

Customer-facing

Data-driven

Communication

Technical aptitude

Time management

Relationship building

Team collaboration

Adaptability

Portfolio management

Rave portfolio knowledge

Education

Bachelor's degree

Job description

Motorola Solutions in the United States is hiring a Scaled Customer Success Associate to manage a high-volume portfolio of public safety clients, ensuring adoption, value realization and renewal readiness. You will leverage automation, data analytics, and scalable content to support hundreds of agencies.

The role emphasizes democratizing expertise, guiding customers through complex workflows, creating self-service resources, and maintaining strong cross-functional collaboration to deliver