Scale Customer Success Manager Lead

Samsara; United States; On-site; USD 109,480 - 147,200; Full time

Benefits offered by this job

Competitive total compensation

Remote and flexible working

Health benefits

Job summary

A tech company in the United States seeks a Customer Success Manager to lead a team dedicated to enhancing customer engagement and driving value realization. This role involves strategic planning, effective communication, and building strong relationships with enterprise clients. The ideal candidate will possess leadership experience and a passion for customer success. The position offers a competitive salary and flexible working arrangements, contributing to a dynamic and inclusive workplace environment.

Qualifications

• 6+ years in Customer Success or account management roles.
• 3+ years in leadership roles preferred.
• Demonstrated experience in guiding enterprise customers through a structured value realization process.

Responsibilities

• Ensure ongoing success and value realization for Samsara's Scale Customers.
• Define long-term strategies to drive value realization.
• Meet and exceed KPI targets for risk management.
• Champion and embed Samsara's cultural principles.

Skills

Leadership

Customer relationship building

Problem-solving

Effective communication

Education

Bachelor's degree from a 4-year accredited institution

Tools

Gainsight

Job description

A tech company in the United States seeks a Customer Success Manager to lead a team dedicated to enhancing customer engagement and driving value realization. This role involves strategic planning, effective communication, and building strong relationships with enterprise clients. The ideal candidate will possess leadership experience and a passion for customer success. The position offers a competitive salary and flexible working arrangements, contributing to a dynamic and inclusive workplace environment.