Senior Manager, Customer Success Management

Triwill Group; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Triwill Group in the United States is seeking a Senior Manager, Customer Success Management to shape and scale CS across Enterprise segments.

You will lead a high-performing team, build engagement strategies that strengthen adoption, retention and growth, and partner with Sales, Product, Marketing and other cross-functional leaders to deliver consistent, segment-specific customer experiences in a metrics-driven environment.

Qualifications

• Senior Customer Success leader with Enterprise experience.
• Proven track record managing large teams.
• Experience shaping customer success strategy and metrics.

Responsibilities

• Lead and develop a high-performing Customer Success team.
• Build engagement strategies to drive adoption, retention and growth.
• Collaborate with Sales, Product, Marketing and other cross-functional leaders to create consistent, segment-specific customer experiences.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Success Management based in United States.

This senior leadership role will help shape and scale Customer Success across Enterprise customer segments. You will lead and develop a high-performing team while building customer engagement strategies that strengthen adoption, retention, and growth. The position combines people leadership, operational excellence, data-driven decision-making, and strategic customer management. You will work closely with Sales, Product, Marketing, and other cross-functional leaders to create consistent yet segment-specific customer experiences. The role offers significant influence over processes, tooling, engagement models, and customer feedback loops. It is well suited to an experienced Customer Success leader who thrives in a high-volume, metrics-driven, and technically sophisticated environment.