Senior Strategic Customer Success Manager

MongoDB; San Francisco (CA); Hybrid; USD 71,000 - 139,000; Full time

Benefits offered by this job

Flexible paid time off

Generous parental leave policy

Health benefits offerings

401(k) plan

Equity options

Job summary

A leading database company is seeking a Customer Success Manager for its San Francisco office. This role involves guiding customers on best practices, managing technical relationships, and advocating for their needs. The ideal candidate has over 5 years of experience in customer-centric roles and a passion for technology. Additionally, strong problem-solving skills and the ability to work autonomously are essential for success in this position. Join us to help drive customer success and product innovation.

Qualifications

• 5+ years experience in Customer Success, Account Management, or Client Services.
• A background advocating for customers within a technical environment.
• Passion for technology and learning about databases.

Responsibilities

• Advise customers on MongoDB best practices and technology strategy.
• Collect feedback to inform internal teams on product improvements.
• Resolve critical customer issues and build account plans.

Skills

Customer Success experience

Technical aptitude

Communication skills

Autonomy

Team collaboration

Problem solving

Entrepreneurial mindset

Bilingual (Spanish or Portuguese)

Tools

Salesforce.com

Gainsight

Job description

A leading database company is seeking a Customer Success Manager for its San Francisco office. This role involves guiding customers on best practices, managing technical relationships, and advocating for their needs. The ideal candidate has over 5 years of experience in customer-centric roles and a passion for technology. Additionally, strong problem-solving skills and the ability to work autonomously are essential for success in this position. Join us to help drive customer success and product innovation.