US SaaS Customer Success Lead

Voiceplug Inc.; Town of Chester (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading SaaS company is seeking motivated Customer Success professionals to manage and support US based clients. The ideal candidate will facilitate onboarding, enhance customer engagement, and ensure client satisfaction through effective communication and resource management. Prior experience in customer success and ability to work in the US time zone is crucial. This role offers an opportunity to directly impact customer growth and satisfaction in a dynamic environment.

Qualifications

• Experience managing US based clients preferred.
• Prior experience in customer success roles is advantageous.
• Ability to work in US time zone is necessary.

Responsibilities

• Serve as primary contact for onboarding and training of new customers.
• Collaborate to configure products and troubleshoot technical issues.
• Gauge customer engagement and provide feedback to teams.
• Provide insights to help grow business with existing customers.
• Manage named enterprise accounts as main contact.
• Encourage customer advocacy through NPS surveys.
• Represent customer voice to inform products and processes.
• Support renewals and expansion opportunities.
• Create policies to optimize customer experience.
• Make customers aware of helpful resources.
• Analyze customer data for insights on product usage.

Skills

Customer relationship management

Account management

Customer success

SaaS experience

Job description

A leading SaaS company is seeking motivated Customer Success professionals to manage and support US based clients. The ideal candidate will facilitate onboarding, enhance customer engagement, and ensure client satisfaction through effective communication and resource management. Prior experience in customer success and ability to work in the US time zone is crucial. This role offers an opportunity to directly impact customer growth and satisfaction in a dynamic environment.