SAP Success Plan Manager: Strategic, AI-Driven Delivery

SAP SE; Pennsylvania; In loco; USD 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

SAP SE in Pennsylvania seeks a seasoned Customer Success Manager to own end-to-end SAP service engagements, build trusted executive relationships, and deliver measurable business outcomes.

You will design engagement strategies, implement governance, track value realization, resolve issues, and coordinate cross-functional teams while enabling AI-assisted delivery.

French language skills are a plus.

Competenze

• 8+ years managing SAP service engagements and aligning delivery to business outcomes.
• Ability to communicate with C-suite and translate progress into business terms.
• Experience establishing governance with clear milestones and sustainability.
• Familiarity with SAP BTP and cross-system integration.
• Demonstrated AI skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance.

Mansioni

• Develop engagement strategies aligned to customer goals.
• Implement governance models driving accountability and momentum.
• Maintain relationships at all levels, including C-level.
• Identify and address issues quickly to minimize disruption.
• Track and communicate value realization of SAP investments.
• Run time-boxed engagements with fixed scope and milestones.
• Integrate AI tools into daily workflow to accelerate outcomes.

Conoscenze

SAP engagements

Executive communication

Governance framework

Stakeholder mgmt

AI skills

Cross-functional collaboration

ROI focus

French speaking

Descrizione del lavoro

SAP SE in Pennsylvania seeks a seasoned Customer Success Manager to own end-to-end SAP service engagements, build trusted executive relationships, and deliver measurable business outcomes.

You will design engagement strategies, implement governance, track value realization, resolve issues, and coordinate cross-functional teams while enabling AI-assisted delivery.

French language skills are a plus.