SAP Success Plan Manager - Senior (South Region)

SAP IT Business Systeme; Houston (TX); Presencial; USD 152.000 - 341.000; Jornada completa

Descripción de la vacante

SAP seeks a Senior Customer Engagement Manager in Houston to own end-to-end engagements, build trust with stakeholders, and deliver outcomes aligned to business goals. You’ll lead governance, manage delivery milestones, and ensure value realization across SAP solutions, including BTP integrations and AI-enabled delivery, while collaborating with C-suite and cross-functional teams.

The role emphasizes disciplined, time-boxed cycles with clear milestones and a focus on measurable ROI for customers

Formación

• 8+ years managing SAP service engagements and delivering business-aligned outcomes.
• Proven track record in customer success and adoption.
• Ability to engage C-suite and senior stakeholders effectively.
• Translate technical progress into business language for stakeholders.
• Structured governance and 90-day cycle delivery.

Responsabilidades

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models driving accountability and momentum.
• Maintain relationships with stakeholders at all levels, including C-level.
• Identify and address issues quickly to minimise disruption.
• Track and communicate value realization and SAP ROI.
• Run time-boxed engagements with fixed scope and milestones.
• Integrate AI tools into daily workflow to accelerate outcomes.

Conocimientos

SAP service delivery

Customer success management

C-suite stakeholder management

Clear communication

Time-boxed engagements

Value realization tracking

SAP BTP familiarity

Cross-system integration

Agentic AI

Context engineering

AI-assisted automation

AI adoption capability

AI output quality assurance

Herramientas

SAP BTP

Descripción del empleo

SAP seeks a Senior Customer Engagement Manager in Houston to own end-to-end engagements, build trust with stakeholders, and deliver outcomes aligned to business goals. You’ll lead governance, manage delivery milestones, and ensure value realization across SAP solutions, including BTP integrations and AI-enabled delivery, while collaborating with C-suite and cross-functional teams.

The role emphasizes disciplined, time-boxed cycles with clear milestones and a focus on measurable ROI for customers