Strategic Success & Value Delivery Lead

SAP SE; Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

SAP SE in the United States is seeking a senior Engagement Manager to lead SAP service engagements end-to-end, building trusted relationships with stakeholders and delivering business outcomes.

You will manage governance, risk, issue resolution, and value realization across client portfolios, driving adoption of SAP solutions including SAP BTP and cross-system integration, with a focus on tangible ROI and customer satisfaction.

Qualifications

• 8+ years managing SAP service engagements with a focus on business outcomes.
• Proven ability to drive customer satisfaction and adoption.
• Strong communication and relationship-building across all levels, including C-suite.
• Experience with governance, risk, and milestone-driven delivery.
• Familiarity with SAP BTP and cross-system integration.
• Strong AI capabilities assessment and a tech-enabled delivery mindset.

Responsibilities

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models that drive accountability and momentum.
• Maintain stakeholder relationships at all levels, including C-level, ensuring trust and value.
• Identify and address issues quickly to keep delivery on track.
• Track and communicate value realization and ROI from SAP investments.
• Lead time-boxed engagements with fixed scope and measurable milestones.
• Integrate AI tools into daily workflows to accelerate outcomes.

Skills

Customer success management

Stakeholder management

Executive communication

Governance and risk

Value realization

Problem-solving under pressure

Tools

SAP BTP

Job description

SAP SE in the United States is seeking a senior Engagement Manager to lead SAP service engagements end-to-end, building trusted relationships with stakeholders and delivering business outcomes.

You will manage governance, risk, issue resolution, and value realization across client portfolios, driving adoption of SAP solutions including SAP BTP and cross-system integration, with a focus on tangible ROI and customer satisfaction.