SAP Success Plan Lead - West Region

SAP IT Business Systeme; San Ramon (CA); Presencial; USD 152.000 - 341.000; Jornada completa

Descripción de la vacante

SAP is seeking a seasoned leader to manage SAP service engagements end-to-end, building trusted relationships, establishing governance, resolving issues, and delivering measurable customer value. You will drive outcomes aligned with business goals and ROI across complex portfolios.

You will work with executives to ensure clear progress, value realization, and accountability, employing AI-enabled tools and cross-system integration to accelerate outcomes and maximize client satisfaction.

Formación

• 8+ years managing SAP service engagements and governance.
• Hands-on delivery with focus on customer goals and ROI.
• Proven ability to communicate business value to executives incl. C-suite.
• Clear, concise communication of technical progress to business stakeholders.
• Structured 90-day cycles with milestones and fixed scope.
• Track business value of SAP solutions and ROI.
• Familiarity with SAP BTP and integration discussions.
• Proficiency in Agentic AI concepts and AI-assisted workflows.

Responsabilidades

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models with accountability and momentum.
• Maintain relationships at all levels, including C-level, to keep programs on track.
• Identify issues quickly to minimize disruption and keep delivery moving.
• Track and communicate value realization to articulate SAP investment impact.
• Run time-boxed engagements with clear milestones and fixed scope.
• Integrate AI tools into daily workflow to accelerate customer outcomes.

Conocimientos

SAP service mgmt

Customer success

C-suite communication

Governance delivery

Value management

SAP BTP

AI skills

Stakeholder management

Herramientas

Codility take-home

Cross-system integration

Descripción del empleo

SAP is seeking a seasoned leader to manage SAP service engagements end-to-end, building trusted relationships, establishing governance, resolving issues, and delivering measurable customer value. You will drive outcomes aligned with business goals and ROI across complex portfolios.

You will work with executives to ensure clear progress, value realization, and accountability, employing AI-enabled tools and cross-system integration to accelerate outcomes and maximize client satisfaction.