AI-Driven Success Plan Lead

SAP SE; Newtown Square (Delaware County); Remote; USD 107,000 - 231,000; Full time

Job summary

SAP SE is seeking a seasoned leader to manage SAP service engagements end-to-end across US, with 90-day delivery cycles and governance to ensure value realization. You will engage with executives, drive AI-enabled delivery, and orchestrate cross-system implementations to improve customer outcomes.

The role emphasizes strategic portfolio management, stakeholder communication, and leveraging AI to accelerate SAP deployments while maintaining strong governance and accountability.

Qualifications

• 8+ years managing SAP service engagements end-to-end, with C-suite stakeholder alignment.
• Experience with time-boxed 90-day delivery cycles, governance, and accountability.
• Strong communication of technical details to business outcomes and value realization.
• Applied AI skills in agentic AI, context engineering, and AI-assisted automation.
• Demonstrated emotional intelligence and problem-solving in complex delivery challenges.

Responsibilities

• Own a portfolio of SAP service engagements end-to-end with customer goals.
• Drive governance models to ensure accountability and momentum.
• Lead fixed-scope 90-day delivery cycles with clear milestones.
• Track and communicate value realization of SAP investments to customers.
• Integrate AI tools into daily workflow to accelerate outcomes.

Skills

Establishing Trust

Agentic AI

Customer Success

Context Engineering

Value Management

Effective Communication

AI-Assisted Automation

Systems Integration

Emotional Intelligence

Time-boxed Engagement Orchestration

Complex Problem Solving

AI Output Quality Assurance

Customer Support

Customer Orientation

AI Adoption Capability

Job description

SAP SE is seeking a seasoned leader to manage SAP service engagements end-to-end across US, with 90-day delivery cycles and governance to ensure value realization. You will engage with executives, drive AI-enabled delivery, and orchestrate cross-system implementations to improve customer outcomes.

The role emphasizes strategic portfolio management, stakeholder communication, and leveraging AI to accelerate SAP deployments while maintaining strong governance and accountability.