SAP Public Services Success Plan Manager

SAP SE; Pennsylvania; In loco; USD 107.000 - 231.000; Tempo pieno

Descrizione del lavoro

SAP SE is seeking a seasoned SAP Success Plan Manager to lead end‑to‑end customer engagements in the Public Services sector. You will establish trust with stakeholders, define engagement strategies, and ensure value delivery aligned to business goals.

You will drive governance, track ROI, and coordinate cross‑system integrations, including SAP BTP, while incorporating AI tools to accelerate outcomes and improve adoption.

Competenze

• 8+ years managing SAP service engagements and delivering outcomes.
• Hands-on delivery with customer success management and adoption.
• Ability to establish and sustain trust with stakeholders at all levels, including C‑suite.
• Clear communication translating technical progress into business language.
• Structured 90‑day cycles with milestones and fixed scope.
• Value management to track ROI of SAP solutions.
• Familiarity with SAP BTP and cross-system integration.
• Core AI skills: agentic AI, context engineering, AI‑assisted automation and QA (Codility).
• Emotional intelligence and problem‑solving under delivery pressures.

Mansioni

• Develop engagement strategies aligned to customer goals and business needs.
• Implement governance models driving accountability and momentum, tracking satisfaction, risk and issues.
• Maintain stakeholder relationships at all levels, including at C‑level, keeping programs on track.
• Identify and address issues quickly to minimise disruption.
• Track and communicate value realisation and SAP investment impact.
• Run time-boxed engagements with milestones, fixed scope and tangible value.
• Integrate AI tools into daily workflow to accelerate outcomes.

Conoscenze

SAP service engagements

Customer success management

Stakeholder trust

Clear communication

Time-boxed engagements

Value management

SAP BTP integration

AI skills

Emotional intelligence

Strumenti

Codility assignment

Descrizione del lavoro

SAP SE is seeking a seasoned SAP Success Plan Manager to lead end‑to‑end customer engagements in the Public Services sector. You will establish trust with stakeholders, define engagement strategies, and ensure value delivery aligned to business goals.

You will drive governance, track ROI, and coordinate cross‑system integrations, including SAP BTP, while incorporating AI tools to accelerate outcomes and improve adoption.